🔁 Refund & Returns Policy

At Malik Graphics, customer satisfaction is our priority. We take pride in delivering high-quality designs, digital products, and physical prints. However, we understand that there may be instances where you need to request a return or refund.

This policy outlines the conditions under which refunds and returns are accepted, the process to follow, and any exceptions that apply.

  • Eligibility: Returns are only accepted for certain products under specific conditions.
  • Refund Process: Refunds are issued based on eligibility criteria and verification.
  • Exchanges: Defective or damaged products can be replaced with the same item.
  • Non-Returnable Items: Custom orders and digital/downloadable items are not eligible for refunds.

By purchasing from Malik Graphics, you agree to the terms outlined below. If you have any concerns or questions, feel free to reach out to us.

1. Eligibility for Returns & Refunds

You may request a return or refund within 7 days of receiving your order under the following conditions:

  • The item is unused, undamaged, and in its original packaging.
  • The return is due to a manufacturing defect, printing error, or damage during delivery.
  • You provide a valid receipt or proof of purchase.

Note: Returns or refunds are not accepted for change of mind, incorrect order placement by the customer, or dissatisfaction due to personal preferences.

2. Non-Returnable & Non-Refundable Items

  • Digital/downloadable products (e.g., custom graphics, logos, social media designs, templates)
  • Custom-designed items (e.g., personalized business cards, posters, branding materials)
  • Sale or promotional items (discounted products)
  • Gift cards and vouchers

Once a digital product is sent or a custom design is approved, refunds or modifications are not possible. Please review all details before finalizing your order.

3. Refund Process

  • Submission: Contact us at info@malikgraphics.com with your order details, reason for the refund, and proof (e.g., photos of defects or damages).
  • Review: We will inspect your request within 3–5 business days and notify you of the approval or rejection.
  • Processing: If approved, refunds will be issued via the original payment method within 5–10 business days.

Important Notes:

  • Refunds will only cover the cost of the product and not the shipping charges.
  • If the payment was made via a third-party payment gateway, additional processing time may be required.
  • If your refund is delayed, check with your bank before contacting us.

4. Exchange Policy

We only replace items if they are defective, damaged upon delivery, or contain a printing error caused by us.

  • You must request an exchange within 48 hours of receiving the item.
  • The replacement item will be the same product and design as originally ordered.
  • To request an exchange, email us at info@malikgraphics.com with proof of the defect/damage.

5. Order Cancellations

  • Cancellations within 12 hours: Full refund available if the order has not been processed.
  • Cancellations after 12 hours: May not be possible if the design or production process has started.

If you need to cancel an order, contact us immediately at info@malikgraphics.com.

6. Shipping Costs & Return Process

  • Customers are responsible for return shipping costs, except in cases of manufacturing defects or incorrect deliveries.
  • If returning a product, we recommend using a trackable shipping service to avoid lost shipments.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

Return Address:
📍 Office – 5, SCO Software Technology Park, Kalyal Chowk, Allama Iqbal Road, Mirpur A.K., 10250

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account for pending transactions.
  • Contact your credit card provider—some transactions take time to be processed.
  • Contact your bank—refunds may take several business days to reflect.

If you have done all of this and still haven’t received your refund, email us at info@malikgraphics.com for assistance.

8. Contact Information

This Refund & Returns Policy ensures transparency and helps us maintain a smooth customer experience. If you have any concerns, feel free to reach out! 😊