Frequently Asked Questions (FAQs)

Orders:

1. How do I place an order?

Ordering from Malik Graphics is simple:

 

  • Browse through our collection and select your desired designs.
  • Add the items to your cart and proceed to checkout.
  • Enter your shipping details and confirm payment.
  • Once your order is placed, you will receive a confirmation message.

2. How can I track my order?

Once your order is shipped, we will send you a tracking number (if applicable) via WhatsApp or email. You can use this to track your package’s status.

3. Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 12 hours of placement. Once processed or shipped, cancellations or modifications are not possible.

4. What should I do if I receive a wrong or damaged product?

In case of an incorrect or damaged item, contact us within 3 days of receiving your order with clear images of the product. We will guide you through the return/exchange process.

Shipping & Returns:

1. What are your shipping options and delivery times?

We ship all over Pakistan and Azad Kashmir with the following options:

Shipping MethodDelivery TimePrice
Standard Shipping5 – 7 working daysPKR 390
Express Shipping3 – 5 working daysPKR 500
Priority Shipping1 – 2 working daysPKR 800
Free ShippingOn orders above PKR 7,000PKR 0

2. Do you offer international shipping?

Currently, we only ship within Pakistan and Azad Kashmir. International shipping is not available at this time.

3. What is your return/exchange policy?

  • Returns/exchanges are accepted within 7 days of receiving the order.
  • The product must be unused, in original packaging, and in perfect condition.
  • We accept returns/exchanges only for damaged, misprinted, or incorrect items.

4. How do I request a return or exchange?

  • Contact us via WhatsApp or Email with your order details.
  • Provide clear photos of the issue (if applicable).
  • Our team will review and guide you on the next steps.

5. Who covers the return shipping cost?

  • If the return/exchange is due to an error on our end (wrong or damaged product), we cover the return cost.
  • If the return is due to a change of mind, the customer bears the return shipping fee.

Payment:

1. What payment methods do you accept?

  • Cash on Delivery (COD)
  • Bank Transfer
  • JazzCash / Easypaisa

2. Is my payment secure?

Yes, we ensure secure transactions using trusted payment gateways. Your payment details remain confidential and are not shared with third parties.

3. Do you offer installment plans?

Currently, we do not offer installment plans. All orders must be paid in full at the time of purchase.

Other Queries:

1. Do you offer custom designs?

  • Yes! We provide customized designs based on your preferences. Contact us for details.

2. Can I request a bulk order?

Yes, we accept bulk orders for businesses, events, and organizations. Reach out for pricing and details.

3. How can I contact Malik Graphics?

You can reach us through the following channels:

📩 Email: info@malikgraphics.com
📱 WhatsApp: (+92) 348 3555316
📷 Instagram: @malikgraphicsmg
🔗 All Links: Malik Graphics Linktree
📍 Google Business Profile: Find us on Google
🏢 Visit Us Physically:
Office - 5, SCO, Software Technology Park, Kalyal Chowk, Allama Iqbal Road, Sector B-4, Mirpur Azad Kashmir, 10250, Pakistan